Privacy Policy

1. Introduction

Welcome to Lesco Digital (Pty) Ltd ("Company", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lescodigital.co.za and use our services.

This policy complies with the South African Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR) for our European Union visitors. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you:

• Register for an account on our client portal
• Fill out our contact form
• Subscribe to our newsletter
• Request a quote or consultation
• Communicate with us via email or other channels

This information may include:

• Name (first and last name)
• Email address
• Phone number
• Business/Company name
• Physical address (if provided)
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Device type
• Referring website
• Pages visited on our site
• Time and date of visits
• Time spent on pages
• Other diagnostic data

2.3 Google Analytics

We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered is used to create reports about the use of our website. Google's privacy policy is available at: https://policies.google.com/privacy

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Delivery

• To provide, operate, and maintain our services
• To manage your account and provide customer support
• To process transactions and send related information
• To fulfill and manage purchases, orders, payments, and other transactions

3.2 Communication

• To respond to your inquiries and solve any potential issues
• To send you service-related emails and updates
• To send marketing communications (only with your consent)
• To provide you with news and information about our services

3.3 Improvement and Development

• To improve, personalize, and expand our services
• To understand and analyze how you use our services
• To develop new products, services, features, and functionality
• To conduct research and analysis

3.4 Legal and Security

• To comply with legal obligations
• To protect our rights and interests
• To prevent fraud and ensure security
• To enforce our terms and conditions

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf (e.g., hosting, email delivery, analytics)
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others
• With Your Consent: We may share your information for any other purpose with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure password requirements and authentication measures
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (POPIA & GDPR)

Under POPIA and GDPR, you have the following rights regarding your personal information:

6.1 Your Rights Include:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request that we limit the processing of your information
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Object: Object to the processing of your personal information
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information

6.2 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 7 working days.

6.3 Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with:

• South Africa: Information Regulator (South Africa) - https://justice.gov.za/inforeg/
• EU Residents: Your local data protection authority

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy.

7.1 Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
• Functional Cookies: Enable enhanced functionality and personalization
• Marketing Cookies: Used to track visitors across websites for marketing purposes (only with consent)

You can manage your cookie preferences through our cookie consent banner or through your browser settings.

8. Third-Party Services

Our website may contain links to third-party websites and services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8.1 Third-Party Services We Use:

• Google Analytics: For website analytics
• Google reCAPTCHA: For form security
• Social Media Platforms: For social media integration
• Payment Processors: For secure payment processing

We encourage you to review the privacy policies of these third-party services.

9. Children's Privacy

9.1 Services for Minors

While our services may be used by individuals under 18 with proper parental/guardian consent, we do not knowingly collect personal information from children under 18 without verifiable parental consent.

9.2 Parental Consent Required

If you are under 18 years old:

• You must have your parent or legal guardian review and agree to our Privacy Policy and Terms of Service
• Your parent/guardian must be the primary contact for all communications
• Your parent/guardian must provide consent for any personal information collection
• All contracts and agreements must be signed by your parent/guardian

9.3 Information We May Collect from Minors

With proper parental consent, we may collect:

• Contact information (for service delivery)
• Project requirements and preferences
• Communication records with parent/guardian present or informed

9.4 Parents' Rights

Parents and guardians have the right to:

• Review any personal information collected from their child
• Request deletion of their child's personal information
• Refuse further collection of their child's information
• Be the primary point of contact for all service-related communications

If you believe we have collected personal information from a child without proper consent, please contact us immediately at info@lescodigital.co.za.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

We will notify you via email and/or a prominent notice on our website of any material changes to this policy. We advise you to review this Privacy Policy periodically for any changes.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: